Return and Exchange Policy

Merchandise Return and Exchange Policy

The Business Partner may request the return or exchange of merchandise subject to mutual agreement and the following conditions:

(a) merchandise must be in good and saleable condition, unused, complete, and with its original packaging and tags, where applicable;

(b) merchandise must be returned within the agreed return/exchange period;

⚠️ Note: this wording is written for the Business Partner (B2B/distributor) relationship — the same language I have on file from the Business Partner Program contract you're drafting. If this page is meant to be the general, consumer-facing return policy for retail shoppers on the website (rather than the B2B partner terms), you may want a separate, shopper-oriented version — e.g., covering receipts, refund method/timeline, and who covers return shipping — alongside or instead of this one. Happy to draft that version too if useful.